Category Archives: FAQ

FAQ

Frequently asked questions and the different places to get answers

Frequently Asked Questions, FAQ, TimeControl, Timesheets, Chris Vandersluis, Christopher Vandersluis, Christopher Peter VandersluisWith an enterprise system like TimeControl, questions are common.  TimeControl can be used in so many different ways and each deployment is unique.  So, as a client or even a prospective client, where can you get answers?

TimeControl’s extensive documentation.

There are documentation guides which are part of every TimeControl.  Your Administrator may not have given you access to all documentation files.  They include: User Guide, Reference Guide, Report Designer Guide, TimeControl Project Guide, BI Guide and API Guide.  You should be able to access these guides from within TimeControl at the top right of the screen under the “?” icon.

FAQs

Let’s start with the TimeControl Frequently Asked Questions section.  These are some of the most common questions we’re asked by prospective and new clients.  We’ve put those questions here and added our own most common answers.

Find out more at: https://www.timecontrol.com/support/faq.

TimeControl Blog

The TimeControl Blog is where we tend to write longer answers to questions.  Here is where we might talk about the specific way a certain feature can be implemented or to highlight a feature that some clients overlook because it wasn’t at the top of their priority list when they first deployed TimeControl.  We always list the latest features of new versions here but it’s also where we discuss or demonstrate different deployment tactics such as how to deploy TimeControl with entries in percentages instead of hours? Or how to handle multiple languages? Then your answer is probably in the blog.  Rather than scrolling through the hundreds of entries, just use the search bar to locate items of interest. There’s no cost or restriction to use the blog.

Access the TimeControl Blog at: blog.timecontrol.com.

Online Training Videos

We record a lot of training videos.  Many are short 5 minute demonstrations of how to use a particular TimeControl feature.  Some are longer webcasts. But a scroll of the TimeControl Online Learning Center can often reveal results you weren’t expecting.

Find out more at: https://www.timecontrol.com/resources/online-training/timecontrol-8.

YouTube

While we post our videos internally on the TimeControl website, we also post them on YouTube where you can use YouTube’s functionality to create sub-titles in the languages of your choosing.  Our YouTube channel is at: https://www.youtube.com/channel/UC-I21bjwfIq9JEioRUV8kLQ.

The TimeControl website

The resources on TimeControl.com are extensive including slide shows, white papers, factsheets and more.  Just use the Search feature to look for information of interest.

The website is at: https://www.timecontrol.com/.

FAQ

FAQ: How do you deal with an employee who leaves in the middle of the week and their timesheet is only partially complete?

This is a common situation and it can occur for many reasons other than just someone leaving the organization. What happens when a timesheet is only partially completed and won’t be completed by the end-user?  TimeControl has several functions that come into play for this orphaned timesheet scenario depending on the situation.  Here are a few options:

First, the Administrator could assign a delegate to that person (such as their supervisor) and have the supervisor enter as the delegate and finish the timesheet.

Second, the Administrator could use their own Super-Admin privileges to advance the timesheet to a supervisor with editing rights.

Third, the Administrator could use the Change Ownership function to move the timesheet to anyone along the release path who has rights to edit the timesheet.

FAQ, timecontrol

FAQ: Can the TimeControl Menu be edited?

 

Yes you can.  Not only can you edit existing elements of the TimeControl Menu, but you can add to it also.  In the Administration Tab there is a selection called Menu entry.  Using this function, you can move menu items fromtcblog_menu tab to tab or add a new entry.  Imagine that you’ve created an internal project management tracking process manual and you’d like to make sure that all of your TimeControl users can access it from right inside TimeControl.  You can click Add in the Menu Entry module and add the URL and an icon for that selection.  Once you’ve added the new entry, it will immediately become visible in the User Profiles module in case you want to make sure it is secured for one user or another.

Or, imagine that you’ve created different manuals for different users perhaps for users in a particular country.  You could create manuals for each country and a menu item for each and then use User Profiles to only show the appropriate manual to someone in that country. tcblog_menuadd

The same goes for any other function you’d like to create.  The URL destination of a menu item could also be an external system.  This type of flexibility is powerful so you need to keep track of what you’ve added to your TimeControl so you can train people on finding the right function in the right place.