The HMS Marketing Department is often who gets to write the many web pages, emails, blog posts and press releases that are made public. We thought it might be good to ask our Technical Services department what they see as the best parts of TimeControl from an implementation perspective. There’s no way to survey everyone who is a part of TimeControl’s development so we’re focusing on our most experiences TimeControl technical staff.
So, in their own voices, here are TimeControl’s Greatest Hits as told by our technical staff:
Director of Technical Services
“For me the most powerful aspect of TimeControl when thinking of an implementation,” he explains,” “is the open-architecture way we’ve integrated support of the database. It’s quite remarkable. We support numerous database formats and we’ve taken efforts in every version of TimeControl to be able to make SQL definitions of things that have the capacity to define far beyond what we could ever do in a menu-only structure. This includes how we work with security, reporting, filtering, business validation rules and so much more and this is true for both the on-premise product and the TimeControl Online Subscription service. From my perspective, this is the single-most powerful aspect to TimeControl’s ability to adapt to the needs of the client in an implementation.”
“I believe the TimeControl API is one of the product’s most powerful features,” Carl reports. “The RESTful Application Programming Interface allows the client to create integrations with other corporate systems both for populating TimeControl and for pulling information out of TimeControl. The number of endpoints to the API is extensive and the depth of integration is beyond anything we’ve encountered in products in our industry. For TimeControl implementations, I cannot think of anything more impactful than the API functionality.”
“From my perspective, reporting has always been one of the most focused areas of TimeControl,” Mark tells us. “With each version of TimeControl, reporting functionality has expanded and the functionality that we include now with the product is multi-faceted. Not only do we ship report templates that can be edited and adapted by the client, there is a fully-functional report writer built right in and it allows such an extensive list of features, that we had to make a user manual just for report designers. The reporting includes both text and chart options and we haven’t found a reporting requirement yet that it could not fulfill.”
“As if that’s not enough, TimeControl also includes other reporting tools such as the Drill Down Analyzer which can be used for more tactical purposes almost like an Excel Pivot Table to look at data, sub-group, sub-total in almost any way and then report on the results. To my mind, reporting is one of the greatest aspects of TimeControl.”
“If I think of TimeControl from an implementation perspective,” Ian says, “the ability to personalize the configuration in so many ways is the most flexible aspect of matching TimeControl to the client’s needs. I tend to think of the configuration of TimeControl from a top-down perspective. I think of the client’s overall requirements then move down a level to think about a division or department at a time then down a level more to think about a group of users in a TimeControl User Profile and finally at the user-level for an individual’s experience of the product. At each level there are so many options which can tailor TimeControl to the client’s particular needs. Clients are typically shocked at how much TimeControl is able to flex around their particular requirements. So, the flexibility of TimeControl’s configuration is the key element for me.”
Customer Success and Engagement Manager
“As the Engagement Manager for TimeControl, I rarely do the technical work myself,” says Storm Leutner who has seen TimeControl grow from its very first version, “so my focus is somewhat different. From my perspective, the greatest hits for TimeControl are the way it can generate satisfied customers. Our customer base is vast. It covers many different industries in both the private and public sectors and in countries all over the world but what is so noticeable about the TimeControl clients is how long they stay with the product. We have clients who have been active TimeControl users for 12, 15, 20 years. The case studies and testimonials on the TimeControl website are a testament to how the flexibility of TimeControl and the great service our technical people deliver can keep a client satisfied in what is otherwise a highly changeable technical world. So, TimeControl’s greatest hit is customer satisfaction as far as I’m concerned.”
We’re delighted to hear from our technical personnel and we know that many of our clients interact with our technical people on a regular basis. If you’d like to read more about our testimonials and case studies, go to: https://www.timecontrol.com/why-timecontrol/case-studies and https://www.timecontrol.com/why-timecontrol/testimonials.