TimeControl is a centralized timesheet system and requires administration as any other centralized system would. In smaller deployments of 100 users or less, all the responsibility typically falls to one person who helps design the TimeControl implementation and then manages it ongoingly. But what happens when the deployment is more complex? Let’s talk for a moment about the Administration Roles and how this work can be distributed to more than one person. First of all, there are several types of Administrators that are possible:
If you have installed TimeControl on premises, you will almost certainly require a Technical Administrator. If you are subscribed to TimeControlOnline, HMS Software takes care of this responsibility.
The Technical Administrator is typically from the IT department and is responsible to keep the TimeControl system functioning. They will be responsible for the server TimeControl is installed on, the database that TimeControl is using and technical responsibilities that include the following:
- System Monitoring
- System Usage
- Database storage
- Log file storage
- Technical Support
- Testing and Installing new Upgrades
TimeControl may have been installed with multiple instances to provide a production instance that everyone uses as well as a staging or development instance that is used for testing new updates prior to giving access to the update to everyone.
Whether you are subscribed to TimeControlOnline or are using TimeControl on premises, you will want a Main TimeControl Administrator who will take charge of the centralized aspects of the system. This includes being responsible for:
- Documenting and Maintaining the System Processes
- Table Maintenance of the Employee, User, Charge, Project, Resource and Rates tables
- System Preferences
- Management of User Profiles
- Archiving of old timesheet data
- Routine Data Cleanup
- Deleting or hiding old projects, employees, users, pop-up values etc. so that current users don’t need to go through them as they use the system.
Secondary Administrators (optional)
Larger organizations may divide up some responsibilities to different people in the organization. It is not unusual in larger deployments for example, to have an HR administrator who will deal with onboarding and offboarding employees who join and leave the company. They will be responsible to add or remove these employees from TimeControl as part of the overall process of a new employee or one who is leaving. Some common Secondary Administrators include:
- HR Administrator
- Internal Rates
- TimeRequest Wizard
- Project Administrator
- Project Table
- Charge Table
- Resource Table
- Project Rates
- Costing/Billing Administrator
- Rate Values
Training for these secondary administrators must ensure that the multiple roles don’t conflict so ensuring that one aspect of the data is the responsibilty of one person is critical.
Some other notes
- Share the knowledge
One thing we see often at HMS is a call from a client informing us that their long standing and very knowledgeable TimeControl Administrator has just left and they need to retrain someone “right away”. While HMS often does such training, it’s important to remember that complete training requires intimate knowledge of your internal processes. It’s much more effective to have more than one Technical and Main TimeControl Administrator trained and active so that if there is someone missing even for a short time, there is no loss of continuity.
- Document your system
No one loves this responsibility but it is important nonetheless. HMS does system documentation as a matter of course but process documentation is also critical and this is often left to the client to produce. The more documentation you have for your centralized system, the easier it is to update and to train new people when required.
- Don’t miss out on what’s new
When new versions of TimeControl are released, take the opportunity to see what new functionality will be of benefit to your particular deployment. It is common to skip an update or even if the Technical Administrator updates the system to just keep using it the way you always have without pausing to see if any new or enhanced functionality would be of use to you. So, take a few minutes, look over the new features and see if there is something there that will make your life easier!
If you need help with Administrator Training, talk to HMS Technical Services at firstname.lastname@example.org.